Refund Policy

Overview

WaveSieve offers a Free plan with 50 AI credits per month so you can evaluate our AI audio processing tools before purchasing. Because you can try the product at no cost, all paid purchases are subject to the terms below.

Subscriptions (Pro & Ultra)

Monthly Subscriptions

Monthly subscription fees are non-refundable. When you cancel a monthly subscription, your access continues through the end of the current billing cycle — no further charges will occur.

If you believe you were charged in error or your subscription renewed unintentionally, contact us within 48 hours of the charge for a full refund.

Annual Subscriptions

You may request a full refund within 7 days of your annual subscription purchase, provided you have used fewer than 100 AI credits in the current billing period. Both conditions must be met — if either the 7-day window has passed or you have used 100 or more credits, a refund cannot be issued.

After 7 days, annual subscription fees are non-refundable. You may cancel at any time, and your access will continue through the end of the annual term.

When a full subscription refund is approved, paid-plan access ends immediately. This is different from an ordinary cancellation, which keeps access through the already-paid billing period.

Credit Packs

You may request a full refund within 7 days of your credit pack purchase, provided you have not used any credits from that purchase. Both conditions must be met — if either the 7-day window has passed or any credits from the pack have been consumed, a refund cannot be issued.

After 7 days, or once any credits from the pack have been used, credit pack purchases are final and non-refundable. AI processing costs are incurred at the time credits are consumed, and partially used packs cannot be "returned."

If you accidentally purchased the same credit pack more than once, contact us for a refund of the duplicate purchase regardless of the 7-day window.

Free Plan and Registration Credits

Free plan features and complimentary registration credits are provided at no cost. No refund applies.

Credits After a Refund

When a refund is approved, any credits granted by the refunded purchase may be revoked from your WaveSieve account. This includes credits from refunded credit packs and subscription payments.

If some or all of those credits have already been used, your remaining credit balance may be reduced to zero. We do not create a negative credit balance.

Exceptions

Regardless of the terms above, we will issue a refund in the following cases:

• Duplicate or erroneous charges — you were billed more than once for the same purchase, or charged an incorrect amount.
• Unauthorized charges — your account was compromised and purchases were made without your authorization.
• Persistent service failure — a core feature you paid for is consistently unavailable, and we are unable to resolve the issue within 30 days of your report.

How to Request a Refund

1. Email support@wavesieve.app with the subject "Refund Request."
2. Include your account email address, the date of purchase, and the reason for your request.
3. We will review and respond within 5 business days.
4. Approved refunds are processed within 5-10 business days and returned to the original payment method.

App Store Purchases

If you subscribed through the Apple App Store or Google Play, your purchase is subject to the respective platform's refund policy. Please contact Apple or Google directly to request a refund for in-app purchases.

Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page.